Director of Customer Success (263)

Overview

Reference
263

Salary
$180,000 - $220,000/annum + Healthcare,Dental,401K

Job Location
- United States -- California -- San Francisco

Job Type
Permanent

Posted
Tuesday, June 30, 2020


About Us:

We are the global leader in mobile attribution and marketing analytics. Data-driven marketers trust us for independent measurement solutions and innovative tools to grow and protect their mobile business. Our platform processes billions of mobile actions every day, empowering marketers and developers to maximize the return on their marketing investments. With Facebook, Google, Twitter, Pinterest, Snap Inc., Tencent and 4,600+ other integrated partners, and clients including HBO, Waze, Alibaba, Skyscanner, Activision and 12,000+ leading brands worldwide, we have 15 global offices to support marketers everywhere.

About the Role:

As we grow in the US and throughout the world, we're looking for a Customer Success leader who's extremely passionate about customer advocacy, a motivational leader, with analytic prowess, and has a proven track record to talk about. Your responsibilities as the Director, Customer Success, North America, will include managing, building, and leading the Customer Success team. You will be the one who drives the expansion of our existing business and serves as the Customer Evangelist for the market leader of Mobile Attribution & Marketing Analytics.

Responsibilities:

  • Develop and evangelize a vision for the overall Customer Success mission in North America - on an operational and strategic level
  • Create and execute operational plans to drive the business goals in North America, leveraging strategies and tactics across all necessary functions, including Customer Success, Support Engineering, Sales, Product, and Engineering
  • Serve as the escalation point for customer issues to ensure they are resolved quickly
  • Use quantitative and qualitative analysis to drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction
  • Attract top talent to recruit, manage and develop a high caliber team

Requirements:

  • Has experience as a SaaS CSM leader - must have!
  • Bachelor's degree with a track record of academic excellence
  • 5+ years of B2B Customer Success experience
  • Experience in the mobile, digital marketing and/or advertising space
  • Highly effective people manager
  • Proven experience in building Customer Success and/or Technical organizations
  • Strong analytical skills and effective upsell and churn reduction capabilities
  • Demonstrated track record of establishing Customer Success programs that drive strong relationships and ultimately business retention and growth
  • Must be able to travel 25%

Preferred Requirements:

  • MBA in Computer Science, and/or Business


Contact information

Gabe Aeschliman

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